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QUESTIONS & ANSWERS

How long will it take my domestic (U.S) orders to get to me?

All domestic orders within the US are shipped either via Fedex Smart Post or FedEx Home Delivery. Smart Post generally take three-seven full business days, and the final delivery will be made by USPS, generally to your mailbox or doorstep. Home Delivery takes about one to three full business days from the time it leaves the Anchor Me Down Headquarters. Once you receive your initial shipping confirmation email, our next step is to print and package your merchandise. At this time your package is only being prepared for shipment. 

How long will it take my international order to get to me?


International orders are shipped via DHL or FedEx, and take up to 3-4 full business days from the time it leaves the post office it originated from. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and apologize for any inconvenience they may cause you! Again, when you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier.

Anchor Me Down Apparel is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
 Anchor Me Down Apparel is not responsible for any packages once they are in the hands of FedEx or DHL.

I ordered the wrong size product, how do returns and exchanges work?
Returns
Our policy lasts 14 days. If 14 days have gone by from the day your package was delivered, unfortunately, we can't offer you a refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. All items must be unworn, unwashed and original tags attached. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please send all returns, with the packing slip/order number included, to: 2036 Ferdinand Ct Clermont IN 46234 
Late or missing refunds
Packages will be processed on a first come basis. Please allow up to 3-4 business days for our return department to process your refund. You will be notified via email once your order has been refunded. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us below.
Exchanges
We will only replace items if they are defective or damaged. If you need to exchange for any other reason, please return your item per our refund policy above. We do not offer exchanges due to the limited stock and availability of items. We will gladly refund your item so that the correct item can be ordered if it is in stock.
We do not cover shipping costs for returns/exchanges at this time.

If you return an item, shipping cost is NOT refunded.


We do not accept returns or exchanges after 14 days
How can I become an Anchor Me Down Apparel sponsored athlete and/or ambassador?

We are not currently looking to offer any sponsorships, but with the growth of the company, we will be at some point in the future.

If I placed an order, can I change the size or add an item to it?

Unfortunately once an order is placed, it cannot be altered. You must place a new order.

When will products be restocked?

At this point in time, we cannot predict when or if products will be restocked. As a new and blossoming company we will try to restock the most desired products but also seek to improve and innovate new products for you on a consistent basis. Thank you for your understanding!

Does Anchor Me Down sell items at wholesale?

We do not offer items for wholesale or bulk sale.

What countries does Anchor Me Down ship to?

We offer worldwide shipping via DHL for all orders outside of the U.S. All international orders are guaranteed to be received within 3-4 business days of purchase.

Why is there a customs fee included with my international  order?

Customs fees are not covered in the shipping costs that are charged by Anchor Me Down. Customs policies vary from country to country and unfortunately we have no control over how your country determines customs fees. To find out how not to be charged customs fees, contact your local customs office for more information. Most countries allow up to a certain value of goods into the country without any additional duties and taxes. Please note that no matter whom the carrier is, U.S. Postal or private, the laws and rules are the same for everyone. Each country is different and each carrier handles these issues differently when clearing customs. DHL/FedEx ship’s all international orders, as they guarantee your package’s delivery within 3-4 business days, and will contact you to pay the fees before delivery.